Privacy policy

When you contact us

If you contact us by phone or WhatsApp, the number, message and device details you share may be used to answer your enquiry and arrange service. Please share only what is needed to explain the issue.

Where data is necessary to arrange service at your request or carry out agreed work, it is processed on the basis of taking steps to enter into a service agreement or performing that agreement with you. Without the necessary contact or device information, we may be unable to arrange service or contact you about your order.

The website is operated by Skynet Distribution LLC, identification number 427740000. You can contact TECSERVICE on +995 591 47 40 40 or at the service centre: 7b/2 Tsotne Dadiani Street, Tbilisi.

Registration and profile information

Registration processes your full name, required mobile number and email if you choose to provide it. These details are used to create an account, allow our team to review it, authenticate you and connect you with your services.

Your password is checked on the server for sign-in and protected account changes; the account record stores a password hash, not the plain text. Do not include passwords in comments, assistant messages or messages to support.

Adding a personal identification number to your profile is optional and is not required for registration. If provided, it is stored with your profile. Check in advance whether it is needed for a particular service or document; do not enter another person’s identification details.

The address label, city and street address you add are stored with your account so that you can manage them there. Saving an address does not itself book a delivery or automatically pass the address to a courier.

Services, purchases and invoices

Your account displays the associated service code, device or product information, status, dates, price and available invoices. This information is used to show your service and purchase history and provide access to the relevant documents.

Sign-in is required to access your account and invoices. Profile information, addresses and private documents are not published with public product comments. A downloaded document also leaves a copy on your device, and you control how that copy is shared.

The add-card and remember-card form does not collect card numbers, expiry dates or CVVs, store bank cards or process payments. Information about the provider and data processing will be updated before a banking feature is enabled.

Assistant

The assistant processes your problem description and selected category in your browser, in the current page’s temporary memory. It uses prices and information from the seven service pages to respond; this feature does not send your question or conversation to our server or an external AI provider.

The assistant does not write conversations to persistent browser storage or session storage and does not create a conversation session identifier. Photo and other file uploads are unavailable in this version. Data-transfer information will be updated in advance if an external AI service is enabled.

Do not share passwords, bank details, identity documents or another person’s confidential information with the assistant.

Checking your service status

The service code or phone number entered in the status search is used to find a matching record. Enter only your own device’s service code or your own contact number.

Do not share your service code or personal information shown in the search results with others. Contact us to clarify your order status or any data-related question.

Browser storage and technical data

After sign-in, your account uses a “tecservice_session” cookie to maintain authentication. It contains a technical session token, not your password; the HttpOnly setting prevents page JavaScript from reading it.

The server-side session record includes a hash of the token, an account identifier, creation and expiry times and a technical browser description. These details are used to check authentication and manage sessions.

Signing out ends the current sign-in. Blocking or deleting cookies may require you to sign in again. Assistant conversations are not stored in this cookie.

The server may keep technical logs, including IP addresses and request times. The actual hosting configuration and retention period have not yet been confirmed.

Maps and external services

When an embedded Google Map loads on some pages, your browser connects directly to Google and sends technical connection information. The external service may use its own storage or cookies.

Following WhatsApp, social-media or shop links also brings you under the destination’s privacy practices. An external link alone does not automatically send information you entered in a form to that destination.

Public reviews

The homepage republishes public Google reviews with the author’s name, rating, text and date. Contact us if a displayed review belongs to you and you have a question about it.

Visibility of product comments

Posting a product comment is optional. Its text, an author name derived from your account name and a date are public alongside the relevant product. Other website visitors can read comments without signing in.

The server links the comment to your account and the product so that you can manage your own comment. Phone numbers, email addresses, personal identification numbers, saved addresses and order details are not included in public comment data; however, information you enter in the comment text will be public.

You can edit or delete your own comment in the “My comments” section of your account. Once deleted, it no longer appears in the website’s comment lists; this cannot remove copies or screenshots previously saved by someone else. Contact us separately about a Google review.

Retention and access

Order history is retained for 5 years after the order is completed.

This period applies only to order history, not to personal files recovered from a device.

Personal files recovered from a device are retained for 1 week after they are handed over to the customer.

Within the order-management system, full customer contact details are accessible only to branch managers and the head of the company. Technicians can see only the customer’s name and the device name.

The five-year order-history period does not automatically apply to accounts, saved addresses, public comments or technical logs. Specific retention periods and processing grounds for these categories need confirmation by the business. Contact us with questions about retention or deletion.

Your rights and questions

Within the scope of applicable law, you may request information about processing, access to your data, correction or deletion. You may also withdraw consent where processing relies on consent. Particular requests may be subject to legal conditions or exceptions.

Make a request by phone or through the contact methods on our contact page. Appropriate identity verification may be needed to avoid disclosing another person’s data. You may also use the complaint procedures provided by law.