Terms of service

The website and our services

TECSERVICE services are provided by Skynet Distribution LLC, identification number 427740000. This website presents services, indicative prices and contact details. Device acceptance and the terms of a particular job are agreed individually with the service centre.

An online description or AI assistant response does not replace a physical inspection and is not a final diagnosis or a guarantee of successful repair.

Diagnostics and agreement

When bringing in a device, provide the exact model, a description of the fault and any previous damage or repair history. The diagnostic fee and its payment conditions are agreed with the customer in advance.

If the cause of the fault has been identified, repair is possible and the customer declines the repair because of the quoted price, the diagnostic fee is payable. If the cause of the fault cannot be identified, diagnostics are free of charge.

In other cases, diagnostic payment conditions are agreed individually before work begins.

The scope of work, required parts and price are agreed after inspection. Any changes following the discovery of further damage also need to be agreed.

Prices and estimated timeframes

A price marked “from” is an indicative starting price. The final amount depends on the model, fault, work and required parts. Check whether the quote includes the cost of parts.

Timeframes are estimates and depend on diagnostic findings, workload and parts availability. Confirm a particular completion date with the service centre.

Your device and data

If the device allows it, back up important data before handing it over. Tell us at check-in if data preservation or recovery is needed.

Do not send passwords, bank details or private files through a public form or the AI assistant. Agree any necessary device access and a safe way to provide it directly with a specialist.

Results and handover

The availability, duration and terms of any additional warranty are determined individually, depending on the particular work and parts used. Customers are informed of these terms before the repair begins. On request, warranty terms are provided in writing or another form acceptable to you.

At handover, review the work performed and the test results. The absence of an additional warranty does not limit the customer’s statutory rights.

Contact us using the details below with any service question or complaint. Provide your service code and describe the issue so that it can be reviewed; you do not need to send passwords or private files for this purpose.

Online features

Your service code is intended to help you obtain information about your device’s service. Keep it safe and do not share it with others. Contact us to clarify the status of your order or the handover time.

The assistant prepares responses in your browser using prices and information published on the seven service pages. It provides indicative guidance, not a device diagnosis, a final quote or an order booking. Photo upload is not available in this version.

Before placing an order in the shop, review the product description, price, payment and delivery terms. When using the shop or another external website, the rules stated on that website apply.

Registration and account security

To register, provide your full name, a valid mobile number and a password. A mobile number is required; email is optional. A new account can be used after our team has checked and approved it.

Use your own details and do not create an account in another person’s name. Keep your password private and sign out after using a shared device. Contact us if you have an access problem or notice suspicious activity.

The mobile number provided at registration cannot be changed from your account. Contact our team to change it; identity verification may be needed to protect your account and orders.

Your account and documents

In your account you can update profile details, optionally add a personal identification number, add or remove addresses and change your password. Certain changes require confirmation with your current password.

Your account provides access to associated services, purchases and issued invoices. Opening or downloading a document does not itself mean that payment has been made. If a status, amount or record appears incorrect, contact us with the relevant reference number.

Use only your own records and documents. Do not publicly share private account information or downloaded invoices. Adding and remembering a card will be available after the banking service is connected; storing cards and processing payments are currently unavailable.

Public product comments

With an approved account you can post a public product comment. It appears on the product page with an author name and date; this is not a private conversation with our team. You can edit or delete your own comment in the “My comments” section of your account.

Comments should relate to the product and reflect your experience or question. Do not post spam, threats, abusive or unlawful content, another person’s private information, passwords, phone numbers or payment details.

Contact us if a comment contains your personal data or a possible breach of these rules, identifying the product and comment. You do not need to publish further personal information for us to review the matter.